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The maintenance involved with a commercial pool can sometimes be overwhelming, so you might be considering a professional pool maintenance company to handle the job, but how do you select the right one?

When choosing a commercial pool maintenance company, there are several important factors to consider. Here are some tips to help you make an informed decision.

Identify Your Needs

Determine the specific services you need for your pool. This could include an all-inclusive maintenance package, or it could just be a service to keep the water chemically balanced. Make sure that the company you select can personalize the services to your satisfaction.

Do Your Homework

Research local pool maintenance companies. Look for recommendations from other businesses that have similar pool setups. Check any available online directories where you can read reviews of various companies in the area. Take a look at testimonials and check with the local Better Business Bureau for any complaints that may have been lodged against the companies. If there were complaints, find out how the company reacted and what steps they may have taken in response to those complaints.

Check Their References

If you’ve narrowed down the field to one or two companies, ask them for references from other customers that they’re currently serving or have served in the past. Also make sure that they have adequate liability insurance coverage to protect you, your property, and your customers in case of accidents or damage.

Compliance with Local Regulations

Most local jurisdictions require swimming pool companies and their workers to have their own set of certifications before they can start servicing pools for clients. Make sure that the company you choose has all necessary licenses and permits from the local authorities and any sanitation certificates required by law.


Assess the company’s experience in the industry. Find out how long they’ve been operating and if they’ve worked with companies that have commercial pool setups similar to yours. Ask about the qualifications and training of their pool technicians to ensure that they have the expertise to handle your pool’s maintenance needs.

Services Offered

Review the range of services provided by the company. Make sure they can handle the specific services that you require, such as routine maintenance, chemical treatments, equipment repairs, and emergency response. Also ask if they can handle any additional pool-related needs you might have.

Contract Terms and Pricing

Request detailed proposals from several different companies and compare their terms and pricing structures and contract terms. Take note of any additional fees or charges that may apply. Make sure that you have a clear understanding of what services are included in their packages, and what might incur additional costs.

Performance Guarantees

Carefully review the contract terms before making a final decision. Ensure that there are clear terms regarding the scope of the work, the service schedules, performance guarantees, termination policies, and any applicable warranties.

Communication and Responsiveness

Evaluate the company’s communication practices. A reliable pool service should be responsive to your inquiries, provide regular updates on maintenance schedules, and be available to address any concerns or emergencies you may experience.

Flexibility and Scalability

Consider the company’s ability to accommodate your changing needs. If your pool usage increases, or if you plan to expand your facilities, ask the maintenance company to demonstrate that they can handle the additional workload and can adjust their services and fees accordingly.

Go with Your Gut

When choosing a company to maintain your pool (or pools,) trust your instincts. Choose a company that you feel comfortable working with and that demonstrates professionalism, reliability, and a commitment to customer satisfaction.

Final Words

Choosing a commercial pool maintenance company requires a lot of research. Make sure that you’re willing to put in the work to find the best company for your needs. By following the steps outlined above, you can find a company that meets your specific requirement and provides high-quality service for the long term.

Work with One of the Best!

One of the most important qualities to look for in a commercial pool maintenance company is experience. That’s where Millennium Pools & Spas come in. We are a family owned and operated business serving the Virginia, Maryland, and  Washington D.C. areas with top quality pool service. With over 30 years of experience with pools of all shapes and sizes, we have the knowledge, expertise, and equipment to handle any problems you may have with your pool. Our team of highly trained pool professionals provides a wide range of services, including maintenance, repair, renovations, and pool resurfacing. Our focus is on providing outstanding customer service to ensure your complete satisfaction. We have two locations to serve you, in Springfield, VA, and Ijamsville, MD. If you’d like more information about our company, contact us for a consultation, visit our website, or give us a call at either of our locations:  Maryland at 301-591-3750       Virginia/DC at 703-939-5062.

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